As a BankMed Gold, Platinum or Business Cardholder, you benefit from the safeguard covers of International SOS Travel Assistance Services and Travel Accident and Inconvenience Insurance when at least 50% of the value of the ticket has been paid by BankMed card.
The following International SOS Travel Assistance Services apply to BankMed cards (Classic, Gold, Business, and Platinum).
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Telephone Medical Advice |
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Medical Service Provider Referral |
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Monitoring of Medical Condition during and after Hospitalization |
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Inoculation Requirements Information |
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Entry Visa Requirements Information |
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Legal/Embassy Referral |
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Interpreter Referral |
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Lost Luggage/Passport Assistance |
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Arrangement for Posting of Bail Bonds |
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Emergency Document Delivery |
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Emergency Message Service |
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Lost/Stolen Card Reporting Service |
International SOS Travel Accident and Inconvenience Insurance benefits are provided to BankMed cardholders and immediate family members according to their card type.
Travel Accident and Inconvenience Insurance Coverage
All of the below insurance benefits are subject to the "Benefits Limitations & Eligibility" conditions provided herein.
Personal Liability
Compensates you for all sums of damages which you become legally liable to pay to a third party claimant following an accident involving accidental death, bodily injury, or damage to material property.
Travel Delay (per hour)
Pays you (after the first 4 hours of delay) if departure time is different from the details of the travel plan up to a maximum of 12 hours. Written confirmation of delay must be obtained from the airline.
Baggage Delay (per hour)
Pays you (after the first 4 hours) for lost or misplaced baggage up to a maximum of 12 hours. Written confirmation of delay must be obtained from the airline.
Travel Documents Replacement
Covers the costs incurred for replacing forgotten, lost, or misplaced essential documents needed whilst on a journey.
Such costs must be approved by the International SOS prior to their being incurred.
Hi-jack (per day)
Pays you for each day of detention, if the means of transport was subject to hi-jack, for a maximum of 21 days.
Legal Expenses / Protection
Covers expenses arising from the pursuit of a claim against a third party who has caused your bodily injury, illness, or death.
Emergency Evacuation and Repatriation
Arrangement and payment of emergency medical evacuation following illness or accident to nearest hospital; your return to the principal country of residence following a medical evacuation; transportation of mortal remains in case of death; transportation of one family member to join you if hospitalized as a result of accident or illness; return of dependent children if they are left unattended as a result of your illness or accident.
Personal Accident (Full Trip)
Pays you, or any assigned beneficiary, in case you sustain bodily injury at any time during a journey resulting in death, permanent total disablement, or dismemberment.
Emergency Medical Expenses
Covers the medical expenses incurred (in excess of US$ 150) if you sustain a bodily injury or an illness or have an accident.
Loss of Baggage
Compensates you for loss or damage to baggage (in excess of US$ 75) up to the specified limit. You must provide a detailed description of the property supported by bills, invoices, or other proofs.
Loss of Money
Compensates you for loss or damage to money (in excess of US$ 75) up to the specified limit. You must provide a detailed description of the money.
Cancellation
Compensates you for the unused portion of the prepaid travel and accommodation expenses incurred as result of cancellation of your journey for reasons of death, bodily injury, illness, compulsory quarantine, jury service, hi-jacking, or cancellation of scheduled public transportation service.
Special Conditions
- You should not be more than 75 years old.
- The Travel Accident and Inconvenience Insurance Benefits include any family member (spouse and dependent children) who is traveling on a Journey from your Principal Country of residence with pre-assigned ticketing.
- Certain limitations and exclusions will apply.
Travel Accident and Inconvenience Insurance Benefits
| Travel Accident and Inconvenience Insurance Benefits |
Classic |
Gold |
Business |
Platinum |
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| Personal Liability |
N/A |
N/A |
1,000,000 |
1,000,000 |
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Travel Delay (per hour) |
N/A |
25 |
40 |
120 |
| Baggage Delay (per hour) |
N/A |
40 |
75 |
120 |
| Travel Documents Replacement |
N/A |
N/A |
1,000 |
4,000 |
| Hi-Jack (per day) |
N/A |
N/A |
100 |
150 |
| Legal Expenses / Protection |
N/A |
N/A |
5,000 |
8,500 |
| Emergency Evacuation and Rpatriation |
500,000 |
500,000 |
1,000,000 |
2,000,000 |
| Personal Accident (Full Trip) |
25,000 |
50,000 |
250,000 |
1,000,000 |
| Emergency Medical Expenses |
20,000 |
20,000 |
500,000 |
2,000,000 |
| Loss of Baggage |
N/A |
1,000 |
1,500 |
3,000 |
| Loss of Money |
N/A |
N/A |
1,500 |
1,500 |
| Cancellation |
N/A |
N/A |
1,500 |
5,000 |
How to Claim the Insurance and Benefits?
Medical and Travel Assistance services are directly provided by International SOS. In case a 3rd party (physician or courier) is utilized, the provision of such services is at your expense.
It is as simple as 1, 2, 3…
Step 1: Call ISOS
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Within Lebanon
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( Dial 01-426 801 (an AT&T agent will answer you)
ü Ask the agent to dial 800-664-3971 (toll free number)
ü An ISOS agent will answer your call |
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From outside Lebanon
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( Dial +44-20-8762-8008
ü An ISOS agent will answer your call
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Step 2: The agent will ask you some questions
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ü Your Name |
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ü Your card number |
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ü Your mail/e-mail address (to which they will send the Claim Form) |
Step 3: ISOS will send you a claim form to fill in and mail/e-mail back
* International SOS Mailing Address for Claims
Sixth Floor, Landmark House
Hammersmith Bridge Road
London W6 9DP
International SOS 24-Hour Alarm Center
+ 44 20 8762 8808
E-mail Address: travelclaims@internationalsos.com
International SOS Website: www.internationalsos.com
Required Documents
To request or claim any of the benefits or insurance services, you must provide some evidence in the following cases:
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Personal Liability |
You shall give immediate notice to the insurance company of any occurrence for which there may be liability and shall provide the information that may be required and forward any received letter, writ, summons or any issue related to the said occurrence.
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Loss of Money |
You must provide a detailed description of the Money.
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Loss of Baggage |
You must provide a detailed description of the property along with its date of purchase and value. Bills, invoices or other proof are required. Stolen or damaged property will be valued allowing for wear and tear at the time of loss.
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Travel delay |
You shall have checked-in according to the itinerary given by the tour operator and shall have obtained a written confirmation of delay from the airline/shipping line or their handling agents.
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Baggage delay |
You shall have obtained a written confirmation of delay from the airline/shipping line or their handling agents stating the actual period of delay.
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Document Replacement |
All costs must be approved by International SOS before incurring them. |